Customer Service and Telemarketing
Our customer service department receives inbound and outbound phone calls for order placement, issue resolution, and order solicitation.
- SRMC customer service and telemarketing capabilities include both inbound and outbound telemarketing.
- Our telemarketing call center is completely automated and linked with our INSYST (Information System for Shipping and Telemarketing) computer System.
- We currently operate an 18 active station Telemarketing Center with 50+ station immediate capacity. We have an Integrated Digital Telephone System with the capacity for 432 lines and 24 800#’s.
- SRMC has managed approximately 1 million inbound and outbound phone calls since 1994.
Our people make the difference. We value the opportunity to serve you!
Physician and Consumer Mailing Services
We have experience with virtually all types of Direct Mail Marketing and Direct Response Marketing projects, regardless of the size of the target audience.
- We have experience with physicians, nurses, pharmacists, sales representatives, pharmacies, hospitals, and direct-to-consumer marketing.
- SRMC is fully equipped to fulfill any Direct Mail project. We have extensive experience with both physician and consumer mailings.
- Our letter shop production capabilities include addressing, sorting, collating, and inserting (including hand insertion). SRMC has high speed copiers for both black and white as well as color copying.
- We also have capacity for polybagging, shrink-wrapping and kit assembly.
- SRMC can provide AMA, AOA, and Allied Health Care Services lists.
Broadcast Fax and Email Services
SRMC can create your broadcast fax template or send your prepared fax to your target list.
- Faxes can be personalized to meet your marketing specifications and requirements.
- SRMC has T1 capabilities (24 telephone lines/T1) to support your high-volume broadcast fax requirements.
- Personalized broadcast email services are also available to a virtually unlimited target list.
SRMC is committed to excellence in Quality Management and Customer Service.
Sales Representative Sample Accountability
SRMC provides complete data management of Sales Representative Sample Accountability forms.
- All forms are scanned into the SRMC database and all images and data are available for viewing and reporting via your own customized and secure SRMC developed web-site.
- SRMC has been providing sales representative sample accountability services to the pharmaceutical industry since 2001.
- The SRMC Oracle database is validated as required by FDA and PDMA.
Patient Coupon and Rebate Programs
SRMC has implemented numerous patient rebate programs designed to attract new patients and improve patient compliance by reducing patient co-payments.
- SRMC will validate a patient’s request and reimburse the patient directly on a weekly basis.
- Complete customer care service is provided to respond to customer and client inquiries.